Benefits of continuous support
- Fewer critical incidents and fewer emergencies
- An up-to-date and more secure platform
- Continuous improvement without slowing down your activity
Service
Maintenance and Support
Let our professionals keep your system in the best possible shape
Protect your day-to-day operations
Maintenance should not be reactive. We help you prevent incidents, keep dependencies up to date and ensure your platform keeps responding when you need it most.
We prioritise the work that has impact on your business, resolve incidents and leave traceability so your team always has context on every change.
How do we work?
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Paso 1
Intake and prioritisation
We capture each incident or request with its context (impact, urgency, scope and affected area). Then we classify it by priority so we act first on the items that affect your business the most.
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Paso 2
Diagnosis and resolution
We analyse the root cause, define the safest solution and apply the change in a controlled environment. We validate functionality, performance and possible side effects before closing the task.
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Paso 3
Follow-up and continuous improvement
We document what was done, share recommendations and keep visibility on the technical state. We also propose prioritised evolutionary improvements to reduce future incidents and improve the platform.
Frequently asked questions
Do you support websites built by another agency?
Yes. We first run a technical review to understand the state, risks and priorities before taking on support.
What happens if there is an urgent incident?
We have action protocols for emergency cases that adapt to the different needs of our clients. From annual 24/7 support plans to support and monitoring plans for specific dates.
Do you also include evolutionary improvements alongside incidents?
Yes. We can combine corrective maintenance with a pool of hours to improve the platform.
How can I know what you are working on?
We share updates and the status of tasks so you have continuous visibility on the work we are carrying out.
Need support?
If you have any questions about our support services, do not hesitate to get in touch. We will be happy to help.